Consumer Action Group - Charges Returned Survey The REAL DEAL Banking Table Select Bank: [Select One] Stage at which money returned*: 1 2 3 4 5 6 7 Days to comply with DPA: NA 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 48 49 50 >50 Customer Service Score (out of 10): 1 2 3 4 5 6 7 8 9 10 Amount Received Back (whole numbers only): £   * Stages 1. Letter requesting charges refund - refund sent. 2. Started On-Line Claim - refund sent. 3. Started On-Line Claim - Bank Defaulted - refund sent. 4. Bank acknowledged claim - refund sent. 5. Bank filed defence - refund sent. 6. Court date allocated - refund sent. 7. Bank Appeared in court - hasn't happened yet. Home Page About Us (A word from the founders) Get an email address Forums Frequently Asked Questions and Forum Rules Libraries Consumer Action Group Bank Action Group Newsletter Subscribe Unsubscribe Technical Support Forum Registration Problems Report Broken Link Forum Login Problems General Support Consumer Action Group Library Bank Action Group Library Returned Charges Survey Returned Charges Results On-Line Interest Calculator Court Buddy System Search for a buddy Register as a buddy 40 Day DPA Reminder Latest News Press Releases Case Studies Links Legal (Please Note: Items marked in Red require forum registration)