Acer Tech. Support

Well, what can I say? What I expected to be a nightmare turned out to be a trouble free experience.

I bought a laptop from Acer (through Misco) nearly 9 months ago - pretty soon after I got it, it's fan started making a terrible noise. I couldn't return the laptop at that time as my house had just caught fire and I was in rented temp. accommodation with no phone, tv, etc... (see my review of Ecclesiastical insurance regarding this!) and this was my only means of communication (plus the TwTM show was going out).

Anyway, once I finally managed to get hold of a returns number - the delay in which was caused in some part by my not remembering where I bought the thing from - they came and collected it last Friday at about 3pm.

They must have recieved it on the Saturday, worked on it on the Monday and posted it back on the Tuesday. I got it today (Wednesday).

Now, I don't know about you, but I expected this to take weeks.

The fan is fixed and they even cleaned the laptop up as well, including the screen for me, which is a nice touch (it wasn't that dirty to be honest, but it's still a nice thing to do).

So overall, a company that does what they say they are going to, which is becoming very rare in the UK IMO.

They get a 9/10 from me.

PS. The Acer laptop isn't that wonderful to be honest, but it does the job.