Mesh/viewsonic

We ordered an expensive computer set up (well over £2000) with a good quality monitor for the purposes of photo editing.

Firstly the company did not meet the promised delivery date, twice, and then when we took the day off to receive the goods they didn't arrive. When we finally got it was missing some of the USB ports. These were then sent separately.

Our monitor broke down within 9 months. Mesh told us that we had to take that up with the company as they didn't offer a guarantee. We did that. The company (Viewsonic) eventually delivered another monitor which I rather stupidly didn't inspect but I was on my way out to work and didn't have time. Big mistake! We unpacked it that evening. Not only did it turn out to be broken around the trim and the circuit board behind the switches was clearly visible, it wasn't even new. It did, however, have a nice sticker on the back saying that it had been inspected and PASSED. Whoopy doo! We telephoned Viewsonic straight away and they said we had to send them a photo to PROVE that the monitor was damaged. They would then get someone to look at the photo and decide whether WE had broken it or not. If they decided that WE had broken it they wouldn't replace it. They also tried to blame the delivery man but then continued to accuse us of breaking it when we said that the delivery firm they use was their responsibility not ours.

We phoned Mesh again but they were completely uninterested. They said that they were merely a supplier and that even under the sales of goods act they had fulfilled their responsibilities.

If it were a cheap, £50 quid monitor I would have thrown up my hands and bought another one but it was nearer £300.

I am absolutely appalled and deeply insulted by the attitudes of both companies.

Laughingly, Viewsonic's blurb on their website's Customer Care page says:

"At ViewSonic, we are devoted to customer satisfaction and committed to positive relationships with every company and individual with whom we do business. We strive to understand your interests and concerns, and treat you with respect, courtesy and consideration."


Although Mesh aren't the manufacturers of the monitor I would have expected them to be more helpful. They must surely have quite a bit of clout with Viewsonic if they do business with them and a phone call from Mesh might have gone a long way.

As we are now researching which computer to buy for the children...you know...top of the range graphics card, fast response gaming monitor, huge memory for the ever increasing size of games, not to mention the huge media files they keep...you can probably work out for yourselves where we won't be buying.