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Dell - Brilliant

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Dell - Brilliant
Lap Top
Published by LouLou
11th August 2008
Default Dell - Brilliant
I purchased a DELL lap top 6 months ago which unfortunately stopped working. I contacted curry's where I purchased the laptop and was very worried when I was told I had to call the DELL call centre for help. My prejudices and past experiences with call centres abroad didn't fill me with much hope but I have to say the service was outstanding. I am one very very happy DELL customer and even though the lap top mother board broke (no one's perfect ) I would certainly stick with DELL for my next purchase.

 

 

By spartathisis on 6th January 2009, 18:13
Unhappy Re: Dell - Brilliant
I bought a dell desktop system 16 months ago, everything was fine until the lcd monitor stopped working 2 weeks ago. their monitors come with 3yrs warranty, UNLESS they come with a system then its 12 months!

Have got no-where with them foreign CS working from a script knowing nothing about UK law. Got through to out of warranty helpline that wanted £25 +vat to diagnose what was wrong with it (power problem) + repair costs.

Bought an Acer widescreen with 3yr warranty for less.

Afraid I wont buy from Dell again after my experience.

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