Hello Olive.Family (nice name BTW

)
The first step is to send a S.A.R - (Subject Access Request) using the template which is to be found in the PPI Stickies:
Full S.A.R - (Subject Access Request) for ppi
In doing this you can request a true copy of the Credit Agreement as signed by you, the Terms & Conditions of the loan in particular those relating to the PPI element of the loan and any exclusion clauses, and also a transcript of any telephone calls relating to the selling of he PPI to you.
Do you think that you have a case for mis-selling of the PPI? Did you understand exactly what was included and excluded within the policy that was sold to you, was it explained to you that there were other similar products available and the what were the prices of these compared to what you would be paying for the HBOS PPI? Do you feel that you made an informed choice based upon whether the HBOS product suited your needs and circumstances? If you had known that there were similar cheaper alternatives to the HBOS PPI available to you, would you have chosen to purchase it?
HTH
